01 Phone
Call us.
- Intake
- (03) 7500 5696
- All enquiries
-
Support coordinators, hospital discharge planners and new clients all reach us on the one number. Our intake team takes the call and points you to the right person.
Contact Equal Therapy Melbourne
Get in touch,
three ways.
A real person picks up our intake line. A real person answers our intake inbox. And if you'd rather drop in, please call our Dandenong clinic first, as it isn't continuously staffed.
3
Clinics across Melbourne
1 day
Reply window
Human
No phone tree
Intake open
Mon-Fri · 9:00am to 5:00pm
Head office
5 Stud Road, Dandenong VIC 3175
One intake team
Whoever you are,
one team takes the call.
02 Email
Write to us.
- Intake
- [email protected]
- Support coordinators
- [email protected]
Subject line: “Support coordinator referral”.
- Careers
- [email protected]
Subject line: “Careers”.
03 In person
Drop in.
Head office & primary clinic. Ramped entry, accessible parking, family-friendly waiting area.
Equal Therapy · Dandenong
5 Stud Road
Dandenong VIC 3175
Mon-Fri · 9:00am to 5:00pm AEST. Our clinics aren't continuously staffed, so please call before you drop in and we'll make sure someone is here to see you.
Clinics
Three clinics,
one team.
All three clinics run home visits in their regions. Telehealth available Australia-wide.
Greater Melbourne · Head office
Dandenong
5 Stud RoadDandenong VIC 3175
- Mon-Fri
- 9:00am to 5:00pm
- Saturday
- By appointment
- Sunday
- Closed
Greater Melbourne
Preston
Bell StreetPreston VIC 3072
Exact street number confirmed at booking
- Mon-Fri
- 9:00am to 5:00pm
- Saturday
- By appointment
- Sunday
- Closed
Greater Melbourne
Werribee
Pyke StreetWerribee VIC 3030
Exact street number confirmed at booking
- Mon-Fri
- 9:00am to 5:00pm
- Saturday
- By appointment
- Sunday
- Closed
Office hours
When the lights
are on.
Our intake line and inbox are covered during these hours. The clinics themselves aren't continuously staffed, so please call ahead before visiting in person. Telehealth and home visits can run outside these times by arrangement.
- Mon-Fri
- 9:00am to 5:00pm
- Saturday
- By appointment
- Sunday
- Closed
General enquiry
Send us a note.
For new client intake, the booking page is faster. For everything else (questions, partnerships, careers) this is the place.
Contact us
Send us a message and our intake team will reply inside one business day. For urgent matters, call us on (03) 7500 5696.
Send us a message
How quickly do you respond?
Calls are answered in business hours by a real person, not a phone tree. Emails are returned inside one business day, often same-day. Urgent referrals jump the queue.
What if I need to reach you after hours?
Leave a voicemail or email [email protected] and we'll come back to you first thing the next business day. For mental-health or medical emergencies always call 000 or Lifeline on 13 11 14.
I'm a support coordinator: how do I make a referral?
All referrals are managed by our intake team on the one practice number. Call the intake line or email [email protected] with “Support coordinator referral” in the subject line, and the intake team will take it from there.
Is the Dandenong clinic accessible?
Yes. Step-free entry, accessible parking, accessible bathroom, and a quiet sensory room for clients who need a lower-stim space. If you have specific access needs, flag them on intake and we'll prepare.
Are you on social media?
Yes. Facebook and Instagram. Links are in the footer. Please don't use DMs for clinical questions or booking; the intake line and email are monitored, social channels aren't.