Privacy Policy · Equal Therapy
Privacy.
In plain English.
Health records are sensitive. We treat them that way. This page explains what we collect, why we collect it, who sees it, and what you can do if something’s not right.
Last updated: 14 May 2026
The short version
- We only collect what we need to treat you.
- Records stay in Australia, encrypted at rest.
- We never sell or share your data for marketing.
- You can see your file, get a copy, or correct it.
- If we get it wrong, here’s how to tell us.
The legal bit, kept short.
This privacy policy is published by Equal Therapy Pty Ltd (ABN 38 683 256 402), trading as Equal Therapy. Our head office is at 5 Stud Road, Dandenong VIC 3175.
We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth), the Privacy (Australian Government Agencies, Governance) APP Code, and the clinical record-keeping standards set by AHPRA, the Speech Pathology Association of Australia, the Australian Physiotherapy Association and Occupational Therapy Australia.
If you’re an NDIS participant, we also follow the NDIS Quality and Safeguards Commission’s rules on participant information.
The information
we ask for.
Not every category applies to every client. We only collect what’s relevant to the therapy we’re actually doing.
01 · Identity
Contact details
Name, date of birth, address, phone, email. For paediatric clients, the same for the parent or guardian.
02 · Clinical
Intake & assessment
What you tell us at intake, GP referral notes, diagnostic information, assessment results, session notes and therapy plans.
03 · Funding
NDIS / Medicare / DVA
NDIS plan details, participant number, plan manager contact, Medicare card, DVA file number, whatever’s relevant to billing.
04 · Support team
Your circle
GP, support coordinator, school, other allied health providers, so we can coordinate where it helps.
05 · Sessions
Notes & outcomes
Clinical notes from each session, outcome measures, goal progress and any reports we write to your planner or support coordinator.
06 · Website
Form & analytics data
What you submit through our intake or contact forms, plus standard analytics (pages viewed, device type). Detail in the cookies section.
Therapy doesn’t
work without it.
We collect personal information so we can:
- Deliver therapy. Assess, plan, treat, and track progress in OT, Speech and Physio sessions.
- Bill correctly. Invoice the NDIS, your plan manager, Medicare or DVA, or you if you’re self-funded.
- Write reports. Plan reviews, progress reports and recommendations to your planner or support coordinator.
- Coordinate care. Share relevant info with your GP, paediatrician, school or other providers when you’ve asked us to.
- Follow up. Appointment reminders, follow-ups after discharge, and the occasional check-in if equipment is on order.
- Meet our obligations. AHPRA, NDIS Commission and clinical record-keeping standards.
We don’t use your clinical information for marketing. If you’ve subscribed to our newsletter, that’s a separate list and you can leave it any time.
Locked up.
Australian-hosted.
Clinical records sit in encrypted, Australian-hosted practice management software. Backups are encrypted too. Staff access is role-based. Clinicians see their own caseload, admin sees what they need to schedule and invoice, nobody sees everything by default.
We keep clinical records for the period required by AHPRA and our professional associations: at minimum seven years from your last appointment, or until a child reaches 25, whichever is later. After that, records are securely destroyed.
Paper records (like signed consent forms) are kept in locked storage at our Dandenong head office and digitised where practical.
What you can
ask for.
Your information is yours. These rights apply whether you’re a current client, a past client, or someone who’s only contacted us once.
Access
See your file
Request a copy of the personal information we hold about you. We’ll provide it within 30 days. A small admin fee may apply for large files.
Correction
Fix what’s wrong
Spelling, contact details, factual errors. Tell us and we’ll update the record. Clinical opinions stay as written, but we can note your view alongside.
Withdraw consent
Stop optional sharing
If you’ve given consent for us to share with a third party, you can withdraw it at any time. Mandatory disclosures (NDIS, AHPRA) can’t be withdrawn.
Complain
Tell us if we got it wrong
Full complaint pathway, including how to escalate beyond us, on our feedback page.
Privacy
questions?
We’d rather hear from you directly. Most things we can sort the same day. If you’d rather take it outside Equal Therapy, the OAIC handles federal privacy complaints.
Escalate · OAIC
Office of the Australian Information Commissioner
Handles complaints about how organisations manage personal information under the Privacy Act 1988 (Cth).
Using this website.
Content on this site is general information about our services. It isn’t individual clinical advice. For anything specific to your situation, speak to one of our clinicians or your GP.
We try hard to keep things accurate, but pricing, NDIS rules and service availability can change, so check with our team before relying on anything specific. Pages, layouts and copy are © Equal Therapy Pty Ltd.
Built to be used by everyone.
We aim to meet WCAG 2.1 AA on every page. If something on this website isn’t working for you (screen reader, keyboard navigation, contrast, anything) let us know and we’ll fix it.
Email [email protected] or call (03) 7500 5696. We can also send information in larger print, plain text email, or arrange an interpreter for appointments.